The companys prices trend lower than other major players, it offers free international coverage, and its phone deals are onthehook. Also unfortunately for me i had read an old website from when sprint had a 30 day satisfaction guarantee instead of the 14 day guarantee they have now wonder why they shortened it. The most common issues with sprint are around customer service, which is. Ive been with sprint for 10 years and after the trouble that i have been experiencing with customer service i am ready to not only make a complaint to the bbb but also discountinue my services after being with the company for 10 years. The average household has seven connected devices, but will have 17 by 2020. Henry, who i spoke with on 42220, at approximately 1pm, is the final straw to why i will pay this contract off to. Sprint dead last in consumer reports phone service. Each guide provides instruction for device set up, troubleshooting and advanced features capabilities for sprint nextel devices. Sprint dead last in consumer reports phone service survey. I have been a customer for over a year now, and have had numerous problems, and when i talk to the so called customer service reps they are rude and unhelpful. Find a popular question or browse for a support topic. Sprint has lied to me and the better business bureau about this. Sprint was able to offer me multiple ways to get working phones the same day. One of the key advantages of going with sprint for your cell phone service is the carriers low prices.
Sprint offers to lower kenneth lynchs phone bill but then pulls a fast one when his wife tries to upgrade her phone. In this post, you will find various ways to contact the sprint customer service, and different numbers are also provided for customers who have issues. Sprint complaints do you have a complaint about sprint. Get sprint contact info here including our customer service phone number, online chat, payment center, and mailing address. Sprint may be one of the big four in the mobile industry, but in many ways it acts like a budget carrier. I cant file a complaint at the store becasue the awful employee is one of the managers. The slow process of upgrading its network has taken a toll on sprints service. How to file a formal complaint to the ceo i have received the same treatment, been lied to, had returned calls scheduled i cant last more than an hour listening to insults and abuse that the sprint rep conveniently called either 30 min early or late conveniently avoiding direct contact. Many of our service plans are already discounted and may not qualify. Sprint workforce locator is a simple and powerful application that helps business customers spot the locations of field employees. Get help with your sprint account, device, bill, and even international support here.
How do i go about filling a formal complaint with sprint services. If you would like to speak to a friendly sprint customer service rep without mashing a bunch of buttons, you can call 187789184. Hello, my sprint htc one m8 stopped being able to charge, took it to 2 different sprint authorized repairs facilities, which they couldnt fix repair techs didnt even try to investigate problem and only wanted to sell me a new phone till i spoke up, 2nd repair place actually damaged charging port, and started a claim. A few days later, with no information either in email or on my account page, i discovered in a sprint chat with support i could not get that with being on a smartphone. Verify your eligibility to continue receiving discounts. By entering your sprint phone number youll be able to. Before i choose sprint, i shopped and researched around for about 2 weeks. If you experience any issues with voice or data services while outside of the united states, sprint offers customer support 24 hours a day. Complaints for sprint customer service i would like to find a place to make a complaint. Contact sprint for assistance with international service.
We received your information and will connect you with a chat specialist soon. The fastest way to talk to a real person on sprint customer service best. Sprints biggest selling point is its plan pricesespecially for unlimited text and data. Unfortunately i did this right before going on a vacation. As the global impact of covid 19 coronavirus continues to unfold, sprint has taken steps to protect the health, safety and wellbeing of our customers, employees and communities.
This was identified and i was able to work with the sprint fraud department to cancel the second line and to refund the amount of the charges accrued from this false line. And now he has been plunged into a sprint customer service nightmare. In the event that you do experience an issue, try the following actions. How to file a formal complaint to the ceo sprint community. Reach sprint without going through automated menus, and 88. Learn about your bill usage, how your plan works, and get helpful info about your account. Sprint corporation complaints better business bureau profile. Complaints for sprint customer service sprint community. The best sprint phone number with tools for skipping the wait on hold, the current wait time, tools for scheduling a time to talk with a sprint rep, reminders when the call center opens, tips and shortcuts from other sprint customers who called this number. How do i file a formal complaint against a store employee.
Gethuman also often has pro tips or even step by step guides that show you how to resolve whatever customer service problem you are having. Promotions and discounts, devices and plans, discover, sprint iot factory and international services. Sprint has set up a special phone number directly to the executive customer service queue just for consumerist readers. This tool provides highlevel estimates of our wireless coverage. I had a technical problem today on a device and it took 10 calls and 3 hours. I live in chicago and my sprint service for my samsung 7 edge is horribly horrible. If you have any question about the service, you can either contact them via their website or call on sprint customer service phone number. Many sprint customers use gethuman as a way to get in touch with the company and many other companies for that matter in a more expedient way. In late november 2016 i received a call from customer care, offering to let me upgrade my note 5 to a s7 for free. Unfortunately several key points sprint doesnt seem to want to inform you. I would like to describe some of the things i have gone through recently. The cloudbased solution can help businesses increase productivity, optimize efficiency and reduce labor and fuel costs. With sprint business, you have access to a comprehensive suite of industryleading network security tools and mobile security solutions to help simplify your management challenges, identify and address your vulnerabilities, and protect your people, places and things from evolving risks and the many types of security breaches faced by businesses.
Sprint offers searchable online user guides for your device. Sprint is one of the premier wireless providers for smart phones in the us. Second the customer service was so horrible, i had to speak to 3 people and it took me 2 hours to cancel my account in dec. Just switched to sprint only a week ago and bad reception. Get answers to your questions and share your knowledge with other customers. Another is their incredibly featurerich unlimited plans. Use this number 1 for good 2 if you have a major problem with sprint 3 aft. Sprint ditches customers who complain too much reuters. If you live in an area where sprint offers good coverage say. Sprint sets up consumerist reader executive customer. You are viewing coverage that includes sprint coverage and roaming.
Im stuck in a contract with my friend and have no choice but to continue to try and use the services provided. How to contact sprint customer service how to wiki. I had the worst expereince in a sprint store store 148 in laurel, md and i want sprint corporate to know. Let us know a little bit about you so we can give you the best information possible. View customer complaints of sprint corporation, bbb helps resolve disputes with the services or products a business provides. If youre already enrolled, youll be able to see your payment history and manage your autopay after you sign in. I need out of this sprint customer service nightmare. Here are the three best numbers that will help you reach a real representative via sprint customer service. Sprint nextel corp, which recently launched an advertising campaign to attract new customers, is disconnecting more than subscribers for. Sprints products include wireless voice and data, broadband internet, video, and data, and long distance phone service. About three weeks ago, i called the sprint customer service line and complained that my bills were too high. Support center sprint community make an appointment network feedback international 1million project get my sprint app return and exchange policy services sprint complete business addon services. After submitting the rebate request numerous times via mail, fax, and email each and every time with sprint continuing to claim the rebate request was never received i began filing rebate fraud complaints against sprint in march 2009 and i still have not received a rebate check.
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